Cancellation & Refund Policy

Customer Cancellations:

• Cancellations made at least 24 hours before the scheduled activity are eligible for a full refund.
• Cancellations made within 24 hours are non-refundable.

Operator Cancellations (e.g., bad weather or unsafe conditions):

• If the activity is cancelled by us due to weather or safety reasons, customers will receive a full refund or the option to reschedule.